Returns & Exchanges

90-Day Return Policy

Product in new and unused condition (with original, sealed packaging) may be returned for up to 90 days following the original purchase date for a store credit. Returns that are received with original packaging within 30 days of receipt will be refunded to the original form of payment. Returns received after 30 days and up to 90 days from the original purchase date will be refunded as a store credit in the form of an online gift card/coupon code. Store credit expires one year from the date of issue. To apply store credit towards a new purchase, enter the code during checkout on our website.

Opened? Tried on?

Products that have been opened, worn or tried on, must have the original packaging to be returned. Products that have been tried or worn must be laundered prior to return.

Exchanges

Please contact our customer service team to place a new order for the product you desire and to obtain a return number to ship your product back for a refund. Upon receipt of the returned product, we will issue a refund to the form of payment used at the time of purchase.  OR use our return portal to return the unwanted item for a refund and then place a new order via our website.

Lifetime Guarantee Claim

Follow the directions found here to process your lifetime guarantee claim.

How To Return

If your order qualifies for return, simply use our online portal to obtain a return number OR call our customer service team at 833-551-0872 or e-mail support@stego.com.  Once you obtain a Return Number, note it on the outside and inside of your package and return it to:

Stego.com, Attn: Returns/Exchanges
1840 Enterprise Drive, Rochester Hills, MI 48309.


Shipping Labels

Shipping labels can be obtained thru our return portal OR contact our Customer Service. There maybe a $6.95 charge to use our prepaid return shipping label. If you choose to ship it via other means, please be sure to use a traceable, insured method and obtain a tracking number to ensure its safe return to us. Return shipping charges are the responsibility of the customer. Most returns are processed within 2-3 weeks upon mailing.

Disclaimer

Qualifying orders returned without prior authorization will be subject to a 20% restocking fee. Any applicable shipping and order processing charges will be deducted from the refund. This includes a $6.95 return label fee, if used. If the return is a result of an incorrect shipment or product defect, we will provide a return label free of charge. Prices on exchanges will be based on the website price at the time the exchange was requested. In the event of an exchange, a $5.95 S&H fee will be added to the new order. OR use our return portal to return the unwanted item for a refund and then place a new order via our website.  Refunds may take 4-10 business days to post to your account after processed. For more information regarding credits to your account, please contact your card issuer or payment processor.

This policy is subject to change without prior notice.